Customer Service Representative
Wilmington, NC Wilmington, NC 28401 US
Job Description
Deliver proactive, personalized service to Private and Corporate Aviation clientele.
Arrange services, including hotel, catering, and ground transportation.
Coordinate aircraft services, such as fuel and hangar storage.
Input trip data into scheduling software as well as updating customer information in database.
Effectively communicate via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication.
Educate customers on available services, promotions, and programs.
Process customer invoices.
Build and establish customer relationships with local service providers such as hotels, rental car companies, restaurants, etc.
Flight tracking via online databases to ensure timely services.
Job Requirements
Physical: walking, sitting, and standing.
May be required to work nights and weekends.
Basic knowledge of various aircraft types and servicing a plus.
Previous customer experience preferred.
Additional Information
Company Benefits:
Employee Medical Insurance, Basic Life Insurance, Short-term and Long-term Disability, Vacation and Sick time, Paid Holidays, HSA Account Funding, 401K Match.